The holidays are for giving – so don’t get taken for a ride!


Being a cab driver means spending your day riding with people – sharing a very small space with someone that they likely just met. This experience creates an environment of sharing and caring – sharing a conversation, talking about sports or the weather, caring by helping with groceries, helping someone that is less nimble negotiate the steps to their home – it is a very selfless profession.

As we enter the holiday season, our drivers should be thankful for what they have and be in a giving spirit.  But it may be challenging for them to think that way since for the last 2 months they have been taken for a ride.  Taken for a ride by politicians and city leaders that feel that it is completely acceptable to let a multi-billion dollar machine operate outside the law.  Laws that our drivers respect and follow because it is important to their passengers to know that they are riding with a safe driver in a safe, insured vehicle.  It is easy to understand that they are not feeling thankful right now.


Despite the struggles that our drivers are encountering right now, we are all committed to continue to provide the safe, reliable, predictable transportation that our residents and visitors deserve.  As we all enter the holiday season and begin the quest for gifts for our loved ones, we often shop for the best deal to save money.  We check the sale flyers, we clip coupons, we get up an an insane hour and stand in line – all to save money on those gifts that our loved ones will cherish.  We take great care in making the right choice – we are engaged and educated consumers.

We would like to suggest you take that same approach when you find a need for on-demand transportation. Don’t get taken for a ride.   If you become educated about the options that are available, you won’t get taken for a ride too.  We would like to make your on-demand transportation “shopping” easier with a few suggestions.

  • Legal, fully compliant transportation is the smartest choice!  You have to ask why a company that has no investment of any kind in our region feels that it is in the best interest of our citizens to operate illegal vehicles with illegal drivers.  We have been a part of this community for over  80 years.  We are local, we care about our neighbors and we will follow the rules because it is the right thing to do.
  • Being legal and fully compliant is easier than hanging an ornament on a tree.  Our regulating body passed common sense rules that would make it extremely easy for any on-demand transportation company to obey the laws to protect our citizens.  Not only is it the right thing to do but it is so simple.  Not following these rules is the equivalent of being a felonious scrooge during the holidays.


  • Predicable pricing is the smartest financial choice.  Our rates are the same regardless of the time of day, the day of the week or which holiday you may need a ride on.  As the demand for cabs will surge during the holidays – our prices will not surge.  When the other on-demand transportation companies get 25 – 35% of the fare that you pay, it is obvious why they surge prices when the demand is the highest.  More money in their pocket means less in yours. Don’t get SURGED!
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As our drivers continue to struggle to make a good professional living and serve the residents of our community, politicians and city leaders openly ignore the enforcement of state and local laws.  Our drivers are professional and willing to compete with anyone providing the same service on a fair and level playing field. But when that playing field is knowingly slanted to help an outsider endanger our citizens, it makes it a little tough to be in the holiday spirit.  Despite these disparities, we give you our word that our drivers will stand committed to providing rides 24/7/365 for the same consistent prices and in all weather conditions – and with a caring and sharing attitude.  WE ARE HERE FOR YOU!!!  Happy holidays to you all!!

Debbie Rudawsky

Co-Owner/Chief Financial Officer


Competition is good – fair rules must protect the public and apply the same standards for all vehicles for hire

As a small family-owned and operated business with roots in the St. Louis community that are 80+ years deep, all we want is a fair opportunity to serve customers well and succeed on a daily basis.  We exist within a regulatory environment with fair rules that are purposed with protecting the riding public.

At County & Yellow Cab, we strive to exceed our customers expectations every single day with every ride that we provide.  We know that we are only as good as the last time that you rode in one of our vehicles.  Competition is at the root of what drives us to succeed.  As our regulating body, the Metropolitan Taxicab Commission, considers changing their regulations to allow Transportation Network Companies to legally operate in the St. Louis region, they asked for comments from the general public.

As a co-owner and 3rd generation operator of two of our areas ground transportation providers – County & Yellow Cab and Best Transportation, I felt it was my duty and responsibility to provide my comments and suggestions.  Below is a copy of the letter that I submitted to the MTC.  If you peel away the layers of this “onion”, I have two main points – ensure public safety and fair rules that apply to all providing the same vehicle for hire service.


county-cab-taxiBest Logo - Black & Burgandy

To all involved at the Metropolitan Taxicab Commission –

I would like to thank you for your strong commitment to the public safety issues related to legalizing any vehicle for hire alternative to the St. Louis Region.  I am writing this letter as a co-owner and operator of both a taxicab company and a premium transportation company.  As an operator that has experience in both areas of vehicle for hire transportation, I feel that I have a unique perspective that may be valuable when considering what regulation changes are necessary.

In my opinion, transportation network companies (TNC’s) should be subjected to the same rules that we have followed to the letter since the inception of the MTC.  A lot of publicity surrounds the possibility of their arrival in St. Louis, but we should all recognize that the technology they offer is already offered to riders by some of the taxi companies operating here.  But in the spirit of welcoming competition, customer choice and having many transportation alternatives available to our citizens and visitors, there are certain rules that can and should be changed for all.  There are also some rules that I feel very strongly must remain to protect the riding public.

I would like to ask that you please consider the following alternatives when reviewing changes to the regulations for vehicle for hire transportation for transportation network companies.  These are in no particular order as I view them all as equally important.

1. FBI Fingerprint background checks for all drivers – regardless of full time or part time status.  This is just a no brainer.  No other option should be accepted.  This is the only form of background check that provides maximum assurance of safety and security for the riding public.  The small amount of money and time for this process are well worth it.  If TNC’s are so opposed to this process, you have to ask yourself – what are they trying to hide.  This is not a process that can be left up to each operator to self-regulate.  The MTC came into existence because of public demand for assurances of safety and reliability.  All vehicles for hire should be required to provide such assurances, not just some of them.  Since when is it considered “onerous” for some ride providers to provide such assurance to protect the public?

2. Drug testing upon licensure and then year round random drug testing for all drivers.  I do agree with Uber’s assessment that the drug test is just a snapshot in time.  But their assertion that the passengers provide a real time evaluation if their driver is impaired would be comical if it were not so unrealistic and dangerous.  Many people seek rides because they, the riders, are impaired by alcohol.  How can a drunk person in the backseat be held responsible for knowing if the person behind the wheel is drunk too.  The initial drug test is critical to qualify any driver to be safe for the riding public.  The year-round random testing would give riders the assurance that all drivers are clean of all controlled substances at all times.  If the CCN holder is already conducting an effective random drug testing program, then proof and results could be substituted for the random program to be administered by the MTC.

3. Full time commercial liability insurance for the protection of the driver, passengers and innocent bystanders with proof of insurance provided at annual renewal and upon random request during the remainder of the year.  We have seen story after story of TNC drivers working off the platform and as a result, there is a huge gap in insurance.  TNC’s will say that these drivers will be deactivated from the platform – but by time they find out – if they find out – it could be too late.  If full time commercial liability insurance – which is very expensive – it not required of TNC providers, it would not give riders the protection they need and would give TNC’s a dramatic unfair competitive advantage.  The fair and level playing field for all providing the same service are crucial to successful regulations and continuing to provide good viable options for our region.  The commercial liability insurance that is required of all vehicle for hire providers should never allow for periods of no coverage, or periods where the coverage amount is different depending on what the driver is doing.  Full coverage all the time!

4. Reduction in the premium sedan annual fees – When the MTC began the process of evaluating allowing UberBlack to operate in St. Louis, you made some code changes that had previously inhibited their business model.  But during this same process, the MTC more than doubled the annual permit fees for premium sedan operators.  It has often felt like the premium sedan operators have been the sacrificial lambs, so to speak, in the process.  In addition to increasing our fees, you also issued a total of 52 new black car permits without the benefit a study showing the need for more black cars in our market.  The increase in premium sedan permits is now to the point where new premium sedan operators have made a substantial investment in a vehicle but they are struggling to make a good living because of the large disparity in the supply vs. demand for this service.  This saturation bundled with the large increase in our fees will continue to put premium sedan operators at an unfair competitive advantage.    I would like to ask that you put the premium sedan fees  in line with the cab fees and eliminate the huge disparity.  Premium sedan operators are faced with extremely high operating costs such as vehicles that are 4 to 5 times the cost of a vehicle for a taxi fleet, full commercial insurance and providing employment and full benefits for our chauffeurs.  Requiring us to pay almost 5 times what a taxi operator pays for the annual permit fee is not valid by any means.

5. Vehicle inspections and markings and other vehicle for hire regulations – While making sure that a vehicle is in good working condition and has adequate markings so that potential passengers know that they are utilizing a legally licensed vehicle for hire are extremely important, we need to have a fair and level playing field for all those providing the same service.  If the MTC will decide not to require these markings for Uber or other potential TNC’s operators, then they should remove this requirement and other burdensome regulations for all vehicle for hire providers.

6. Permit limits for all vehicle for hire classes –  In allowing TNC’s to operate in St. Louis, it is important to balance new customer choice with a fair operating environment for cab drivers and companies that have significant investments and commitments to serving the St. Louis Region.  Thousands of St. Louisans and visitors rely on cab service that is available everywhere, all the time to everyone (whether or not they have a smart phone).   While TNC’s  thrive on part time drivers that can easily abandon this revenue stream on a whim, all other vehicle for hire drivers look at this as a career and profession.  If our region is going to give them any chance of continuing to make a good living, support their families, buy homes and put their kids through college and provide this service at a reasonable price, we must also make sure that there are the right number of vehicles available for the potential needs of our citizens and visitors.  I highly encourage you to be strong in increasing the number of taxi permits available for compliant taxi operators and limit the number of TNC permits to a conservative number of no more than 400.  The MTC has invested a substantial amount of money in the ground transportation study being currently conducted by Dr. Ray Mundy.  Let his study begin the conversation regarding how many taxis’ vs. TNC’s are warranted in our region.  And for the sake of protecting a TNC’s ability to make a decent wage, the MTC should look at a permit limit as a tool to protect their income making potential as well.   TNC drivers all over the country continue to be disgruntled with their inability to make a decent wage in markets where there are no limits and the roads are flooded with TNC’s.  Equally important is the need to control road congestion and pollution for our residents.  Flooding the streets with an unlimited number of TNC’s would contribute greatly to these problems.


Thank you for your time as a volunteer regulator.  I realize that the role that you play in protecting the riding public in our region is thankless and time consuming.  But your role is necessary and important so please remain diligent in your efforts.

Best Regards


Deborah L Rudawsky, CPA

Co-Owner and Chief Financial Officer

St. Louis County & Yellow Cab

Best Transportation


Mardi Gras Like a Boss – then take a cab home!


Our Mardi Gras Crewe from 2014


The Mardi Gras celebration on Grand Parade Saturday is Legendary.  Hundreds of Thousands of people flock to the Lou to celebrate all things crazy and insane.  As a member of the St. Louis community for 80 years, we take seriously our responsibility to get everyone around safely during Mardi Gras.   Because the need for cabs during this celebration is very high, we have some special arrangements to help make everything like clockwork.

Here Is all the information you will need to know:

1. How do I get a cab to take me down TO the Mardi Gras celebration?  We will have our customer care center over-staffed to help take calls.  But hold times may be long because of high demand.  Avoid the long hold time by using our mobile app- St. Louis Taxi – to place your order when you are ready to go.

2. Where will the cab drop me off when going down TO Mardi Gras?  For 7 years, we have been the official cab company for Mardi Gras and we have a dedicated cab stand located in the heart of the celebration.  We will drop you off at our cab stand located at 10th and Park just behind the Farmers Market.

3. We have a large group and would like to reserve several cabs to take us down to Mardi Gras.  Can we do this?  While we welcome your business, our goal for Mardi Gras is to serve all our customers equally.  Therefore, we cannot take reservations for multi-cab orders on Grand Parade Saturday.  But we have partnered with our sister company, Go Best Express, to have several large vans available on Grand Parade morning to help get your large group downtown for the celebration.  This should help improve service for everyone.

4. Can any cabs be reserved to take us down to Mardi Gras on Grand Parade Saturday?  While we always welcome the ability to place a time order for your cab service, we are unable to do this on Grand Parade Saturday.  We want to make sure that all our cabs and our customers are serviced as efficiently as possible.  Your best strategy is to use our app – St. Louis Taxi – to order a cab when you are ready to go.  You can then track your cab getting closer and pay in the app when you are dropped off at our cab stand located in the heart of the action at 10th and Park.

5. Will there be a long wait for cab service on Grand Parade Saturday?  While we always strive to provide timely service, during heavy demand times, there can be longer than desired wait times for cab service.  We appreciate your patience.  Please allow ample time to get your cab and arrive at our cab stand.  We will have all available drivers on the streets to get everyone where they need to go.

6. How the heck do we get a cab when we are ready to leave Mardi Gras?  This is the best part – we have a dedicated cab stand right in the middle of the celebration.  Make your way to the Farmer’s Market, take the footbridge over the highway and BOOM, you are at our cab stand.  Look for the two HUGE flags that say TAXI


This map depicts the Mardi Gras Party area with the red and yellow zones being restricted to authorized vehicles. All County & Yellow Cabs are authorized to come into this zone to our cab stand located at 10th & Park

Our Taxi Stand is located just over the footbridge that goes over the highway right behind the Farmers Market.  Super convenient to get to the action.

Our Taxi Stand is located just over the footbridge that goes over the highway right behind the Farmers Market. Super convenient to get to the action.


7. Once I get to the cab stand, how to I get a cab?  We will have a clearly marked queue that we ask everyone to wait in patiently.  We will have cabs flowing through the cab stand and our taxi starters will assist you with getting in the cabs.  We appreciate your patience while you wait for those in line ahead of you to get their cab assigned.

8. Why do I need to go to the cab stand?  Can’t I just get a cab on the streets of the Soulard Area?  Actually – NO!  For the safety and security of all those attending the Mardi Gras celebration, the entire Mardi Gras area is locked down to unauthorized vehicles.  You will have a long, dangerous walk out of the zone to attempt to locate a cab from another company.

9. How can I pay for my cab?  All of our cabs are equipped with back-seat payment devices for your convenience.  We accept all major credit cards and these devices are even NFC and ApplePay compatible.  Of course, cold-hard cash is always a cab drivers best friend.

10. Will your Bouncing Taxi be in the Grand Parade again?  You Bet!  Our Bouncing Taxi has become a beloved part of the Grand Parade.  Watch as it bounces all the way down the parade route.  If you can’t wait until the Grand Parade and to get in the mood, watch this fun video of our Bouncing Taxi.

Now go have fun – Party like a Boss and let us get you home safely.



Need a Cab on New Years Eve? Here are Tips to Help get Everyone Home Safe

New Years Eve is the busiest cab night of the entire year.  It is important that all those celebrating do so responsibly and have a safe ride home.  But getting a cab on New Years Eve can be a challenge.  Here are some easy tips to help get everyone home as safely and efficiently as possible: 

1. Use an automated method to order your cab to avoid long hold times on the phone.  Download our mobile app – St Louis Taxi – for the best ordering experience.  You can also order via web at or text your pick up address to 314-971-8294(TAXI)

2. Make sure you provide the number of passengers in your group so we send the right size cab.  Clown cars on NYE are not cool or safe.  If you order through the app, indicate the vehicle type to fit your group.

3. Know Where You Are! Providing a good address will help our drivers find you quickly.  Double check your address before ordering a cab. Remember that the GPS locator in your phone can sometimes be wonky and not locate you correctly.

4. If your plans change and you no longer need a cab, PLEASE cancel your order.  Our live texting agent will be available to accept your cancellations.  Just text us at – 314-991-5300 – and we will help.

5. Ordering a cab from multiple companies is a huge waste of resources and will just result in everyone waiting longer.  We know its tempting to order a cab from 3 different companies and just see who shows up first.  But then those three cabs are headed your way and 2 of them are being wasted on a bad fare.  This just means everyone waits longer.  Order from one cab company and please be patient.

6. Make sure you get in YOUR cab.  We send you a text message when your cab has been assigned with the cab # and the drivers first name.  Before you get in a cab, make sure it is yours.  Taking someone else’s cab is rude and will result in them waiting longer.

7. Be patient and courteous.  With HUGE demand for cab service in a very short window of time, wait times may be long.  Yelling at our care agents or our drivers will not get you home faster.  Let’s start the new year with love and harmony.  And a safe ride.

8. Be prepared and have a good method of payment.  If you store a credit card in our mobile app and order with the app, you can click to pay.  Also, for your convenience, all of our cabs have credit card swipes or accept ApplePay. Of course, all drivers love accepting cash too.

9. Use the closest cab stand.  Many of our hot spot zones are serviced by cab stands.  Rather than ordering a cab, it may be quicker to proceed to a cab stand and hop in the next cab in line.

10. Talk to us – @stltaxi or St. Louis County and Yellow Cab on Facebook.  We value your feedback so please let us know about your experience and tweet or message us on Facebook.

We wish everyone a safe and healthy New Year!  Thanks for letting us be part your celebration!!

Oh No – I left the water running in my pool!!

With our relentless winter behind us and warmer temperatures now a certainty, we begin to think about all the wonderful things we can do outside.  Biking, fishing, gardening, home improvements and enjoying all the wonderful attractions that St. Louis has to offer like the rental boats in Forest Park. There is just something about warmer weather that makes us all have a little extra pep in our step.


This time of year is also the start of “let’s open the pool” season.  After staring out your window all winter at the sad covered pool that is just speaking to you and begging for sunny weather, now is the time to call your friendly pool service and schedule to get that pool happy and ready for some action. Time to head to Walgreens to stock up on sunscreen, get out the floaty toys and stock up the refrigerator with cold beverages.  Relaxing weekends around the pool now become the motivation to work hard all week.


 Once the pool is open and with the kids out of school soon, those ever-popular, much-needed summer vacations also begin to take shape.  Going to visit family in another part of the country, taking in the sites of another city or just finding a beach and a good book, can be just the cure to the “winter is finally over” blues.  Our professional cab drivers often play a key role in helping to get these summer vacations off to a good start by providing prompt, convenient airport transportation for your family.  But last summer, our driver, James, got much more than he anticipated as he was picking up a family in Chesterfield going to Lambert.


With the bags all packed, all the kids ready to go, James’ passengers were eagerly waiting when he showed up take them to the airport.  He could hear them all doing a mental checklist of everything they needed for their trip and making sure they didn’t forget anything.  With the house all secure, they headed towards Lambert with a sigh of relief that their vacation was about to begin.  But then it happened – That moment like this….


A few minutes prior to arriving  at the airport, the dad remembered that he had left the water running in their pool!  Picturing returning to a floating house and neighbors that didn’t appreciate living in a flood zone, he just didn’t know what to do.  James jumped right in with the perfect solution.  He assured the family that once they were safely dropped off at the airport, he would return back to their home and turn off the water and he would do it free of charge – just because it was the right thing to do.  Jame’s should have been wearing a Superman Cape that day because his passengers truly felt like he saved their vacation from certain disaster.  As James dropped off the family to begin their vacation, they sighed a sense of relief and vowed to count on County Cab for their airport transportation needs from now on.  Not sure that James can do this – but he saved the day for sure.